Waiter/Waitress

Conditions

• Salary package: basic salary tax-free 2100 AED + service charge + tips
• Accommodation: shared - 2 people per room in beautiful new compaund for staff with numerous facilities: Outstanding dining choices • Pristine surroundings • Variety of recreational activities.
• Transportation: free shuttle services or allowance
• Medical Insurance : provided
• Public holidays : as per UAE regulations (13-15 Days as per official announcement)
• Annual leave : 22/24/26 working days
• Airfare: Annual/biannual return air ticket to home country
• Other benefits: free trainings and certification, career growth. End-of-service benefits as per UAE Labour Law. Discretionary Annual performance bonus

Responsibilities

• Deliver exceptional, personalized dining experiences in accordance with ultra-luxury hospitality standards and brand guidelines.
• Independently manage a designated service station and ensure flawless guest experience from greeting to farewell.
• Demonstrate expert knowledge of menus, ingredients, cooking methods, allergens, and beverage pairings to confidently guide guests.
• Serve food and beverages in a professional, elegant, and timely manner, ensuring correct presentation, temperature, and sequence of service.
• Anticipate guest needs and preferences, offering discreet, intuitive, and proactive service at all times.
• Maintain strict hygiene, food safety, and sanitation standards in compliance with UAE regulations and HACCP policies.
• Handle guest inquiries, requests, and concerns with courtesy, empathy, and efficiency, ensuring immediate resolution or escalation when required.
• Collaborate closely with kitchen, bar, and service teams to ensure seamless service flow and flawless guest experiences.
• Accurately process orders using the POS system, ensuring billing accuracy and compliance with hotel procedures.
• Uphold grooming, uniform, and etiquette standards expected in an ultra-luxury environment.
• Maintain cleanliness and organization of service areas, equipment, and back-of-house spaces at all times.
• Actively contribute to upselling premium food and beverage items while enhancing the overall guest experience.
• Build rapport with guests, recognize repeat and VIP guests, and adapt service to individual preferences.
• Handle guest feedback and service recovery independently and professionally.
• Mentor and support F&B Attendants and junior staff during service.

Requirements

• Minimum 2 years of experience as a Waiter in a 5★ hotel or fine dining restaurant.
• Proven ability to work independently with minimal supervision.
• Strong knowledge of international service standards and luxury etiquette.
• Confident English communication skills (additional languages are an advantage).
• Strong upselling and guest engagement skills.
• High level of professionalism, emotional intelligence, and cultural awareness.
• Ability to perform under pressure in a fast-paced luxury environment.
• Well-groomed appearance and excellent personal presentation.