Assistant Concierge Manager

Conditions

• Duration of Employment Contract : 2 years
• Annual Leave : 21 days every year
• Accommodation : comfortable free accommodation is provided
• Transportation: provided
• Meal: free duty meal
• Medical Insurance: provided
• Public holidays: 11 days per year
• Benefit: wage of 21 days gratuity end of service per year
• Benefit: 50% F&B Discount, 30% Spa Discount
• Benefit : Free learning courses, many more other benefits within Minor Worldwid

Responsibilities

• Assisting Guests with Inquiries.
• Managing Guest Requests.
• Delivering Personalized Experiences.
• Supervising the Concierge Team.
• Training and Development.
• Collaboration Across Departments.
• Vendor and Partner Relationships.
• Problem Solving and Conflict Resolution.
• Administrative Tasks.
• Maintaining Standards.

Requirements

• Degree or diploma in Hospitality Management.
• Experience: Previous experience in a concierge, guest services, or front office role, preferably in a luxury hotel environment.
• Skills: Strong customer service and problem-solving abilities. Excellent communication and interpersonal skills. Organizational and multitasking capabilities.
• Languages: Fluency in English (mandatory); additional languages are an advantage.
• Technical Skills: Proficiency in hotel management software and Microsoft Office tools.
• Knowledge: Familiarity with local attractions, events, and cultural landmarks.
• Flexibility: Ability to work in shifts, including weekends and holidays.
• Personality: Professional demeanor, attention to detail, and a guest-focused mindset.
• wage of 21 days gratuity end of service per year, 50% F&B Discount, 30% Spa Discount, Free learning courses, many more other benefits within Minor Worldwide