Bell Attendant

Conditions

• Accommodation: accommodation is provided in Jumeirah-managed colleague housing located 15–20 minutes from the hotels. It consists of shared rooms (2 per room) with communal bathrooms. The facility includes swimming pools, a clubhouse, gym, game rooms, 24h supermarket, clinic, dental services, male and female salons, sports arena, 24h coffee shop, and regular community events.
• Employment visa: Provided
• Medical Insurance: Provided
• Tickets : Provided
• Meal : Colleagues are entitled to free meals in the staff canteen at the hotel during duty (breakfast, lunch, dinner). The canteen is also open for two coffee breaks and offers a late-night meal for night shift colleagues. Additionally, the accommodation has a cafeteria serving breakfast, lunch, and dinner — also free of charge.
• Service Charge & Tips: Service charge is applicable from the second month of joining. It is variable and linked to hotel revenue, typically ranging between AED 1,500 and 2,500 per month, though it may go as high as AED 3,000 or as low as AED 600 during low seasons (e.g., summer). Tips are shared equally within departments and vary depending on the outlet.
• Working hours & days off: All colleagues (up to supervisory level) work 48 hours per week with 1 hour break daily, and have 1 day off per week. Some F&B roles (especially in all-day dining) may require split shifts or night shifts.
• Transportation: Complimentary transportation is provided via 24-hour shuttle buses between the accommodation and hotels. Occasional buses to nearby shopping malls are also available.
• Salary: 1,440 AED + service charge & tips
• Duration of Employment Contract: 2 years
• Language allowance: Fluent speakers of Spanish, French, Arabic, Italian, Mandarin, or Russian are eligible for an additional AED 300/month language allowance.

Responsibilities

• 1. Greet guests warmly upon arrival and departure. Assist guests with unloading/loading luggage from vehicles. Escort guests to their rooms, explain room features, and ensure comfort. Tag, store, and retrieve luggage as needed.
• 2. Transport guest luggage safely and promptly to and from rooms. Deliver items such as mail, packages, messages, or room service trays to guest rooms. Handle storage of guest luggage for early arrivals or late check-outs.
• 3. Keep bell desk, lobby, and entrance areas clean and organized. Monitor public areas for any maintenance or safety issues and report them.

Requirements

• 1. Previous experience in customer service or hospitality is a plus. Experience in front-of-house roles (e.g., porter, valet, concierge) is beneficial. On-the-job training is usually provided for entry-level candidates
• 2. Excellent communication skills and friendly demeanor. Strong customer service orientation. Ability to handle guest complaints or requests calmly and professionally.
• 3. Flexible schedule, including availability on weekends, evenings, and holidays. Professional appearance and grooming, following uniform standards. Valid driver’s license may be required (especially if valet or shuttle services are part of the role).