Guest Services Executive (Concierge)

Conditions

• Accommodation: accommodation is provided in Jumeirah-managed colleague housing located 15–20 minutes from the hotels. It consists of shared rooms (2 per room) with communal bathrooms. The facility includes swimming pools, a clubhouse, gym, game rooms, 24h supermarket, clinic, dental services, male and female salons, sports arena, 24h coffee shop, and regular community events.
• Employment visa: Provided
• Medical Insurance: Provided
• Tickets : Provided
• Meal : Colleagues are entitled to free meals in the staff canteen at the hotel during duty (breakfast, lunch, dinner). The canteen is also open for two coffee breaks and offers a late-night meal for night shift colleagues. Additionally, the accommodation has a cafeteria serving breakfast, lunch, and dinner — also free of charge.
• Service Charge & Tips: Service charge is applicable from the second month of joining. It is variable and linked to hotel revenue, typically ranging between AED 1,500 and 2,500 per month, though it may go as high as AED 3,000 or as low as AED 600 during low seasons (e.g., summer). Tips are shared equally within departments and vary depending on the outlet.
• Working hours & days off: All colleagues (up to supervisory level) work 48 hours per week with 1 hour break daily, and have 1 day off per week. Some F&B roles (especially in all-day dining) may require split shifts or night shifts.
• Transportation: Complimentary transportation is provided via 24-hour shuttle buses between the accommodation and hotels. Occasional buses to nearby shopping malls are also available.
• Duration of Employment Contract: 2 years
• Language allowance: Fluent speakers of Spanish, French, Arabic, Italian, Mandarin, or Russian are eligible for an additional AED 300/month language allowance.
• Salary : 2,300 – 3,500 AED + service charge & tips

Responsibilities

• 1. Welcome guests upon arrival and provide a warm, professional first impression. Assist guests with a wide range of requests such as restaurant reservations, transportation, spa bookings, and event tickets.
• 2. Offer tailored recommendations for local attractions, dining, and entertainment options based on guest preferences.
• 3. Handle and resolve guest issues, complaints, or special requests promptly and effectively. Maintain accurate logs of guest preferences, reservations, and service requests.
• 4. Provide discreet and professional assistance for guests with special needs or requests. Anticipate guest needs and proactively offer services that enhance the overall guest experience. Answer guest inquiries in person, via phone, email, or messaging platforms in a timely and courteous manner.

Requirements

• 1. High school diploma or equivalent (required) Degree or diploma in Hospitality Management, Tourism, or a related field (preferred). Experience Minimum 1–2 years of experience in a concierge, guest relations, or front office role.
• 2. Proficiency in hotel property management systems (e.g., Opera, Fidelio). Good command of Microsoft Office tools (Outlook, Word, Excel) Ability to manage booking systems for restaurants, events, transportation, and more.
• 3. Excellent interpersonal, communication, and customer service skills. High emotional intelligence with a guest-focused attitude.
• 4. Impeccable grooming, professional appearance, and positive body language. Strong organizational and multitasking abilities. Discretion and confidentiality when dealing with VIP guests or sensitive information hysically able to stand and move for long periods if needed Ability to remain calm, courteous, and resourceful in high-pressure situations .