Guest Relations Executive (1, 2, 3 grades)

Conditions

• Accommodation: accommodation is provided in Jumeirah-managed colleague housing located 15–20 minutes from the hotels. It consists of shared rooms (2 per room) with communal bathrooms. The facility includes swimming pools, a clubhouse, gym, game rooms, 24h supermarket, clinic, dental services, male and female salons, sports arena, 24h coffee shop, and regular community events.
• Meal : Colleagues are entitled to free meals in the staff canteen at the hotel during duty (breakfast, lunch, dinner). The canteen is also open for two coffee breaks and offers a late-night meal for night shift colleagues. Additionally, the accommodation has a cafeteria serving breakfast, lunch, and dinner — also free of charge.
• Service Charge & Tips: Service charge is applicable from the second month of joining. It is variable and linked to hotel revenue, typically ranging between AED 1,500 and 2,500 per month, though it may go as high as AED 3,000 or as low as AED 600 during low seasons (e.g., summer). Tips are shared equally within departments and vary depending on the outlet.
• Working hours & days off: All colleagues (up to supervisory level) work 48 hours per week with 1 hour break daily, and have 1 day off per week. Some F&B roles (especially in all-day dining) may require split shifts or night shifts.
• Transportation: Complimentary transportation is provided via 24-hour shuttle buses between the accommodation and hotels. Occasional buses to nearby shopping malls are also available.
• Duration of Employment Contract: 2 years
• Salary : 2,300 – 4,500 AED + service charge & tips
• Language allowance: Fluent speakers of Spanish, French, Arabic, Italian, Mandarin, or Russian are eligible for an additional AED 300/month language allowance.
• Employment visa: Provided
• Medical Insurance: Provided
• Tickets : Provided

Responsibilities

• 1. Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or related field (preferred). High school diploma or equivalent (minimum requirement).
• 2. Experience Minimum 1–2 years of experience in a guest relations, front office, or customer service role in the hospitality sector. Prior experience in a 4- or 5-star hotel, resort, or luxury hospitality environment is highly desirable.
• 3. Skills Proficiency in hotel property management systems (e.g., Opera, Fidelio, or equivalent). Skilled in Microsoft Office Suite (Word, Excel, Outlook). Solid understanding of guest service protocols and complaint resolution techniques.
• 4. Personal Attributes Excellent interpersonal, communication, and active listening skills. Outgoing, friendly, and polished appearance with a confident and professional demeanor.

Requirements

• 1. High school diploma or equivalent (required) Degree in Hospitality, Tourism, or related field (preferred) . Experience in 4- or 5-star hotels or luxury service environments is a strong advantage .
• 2. Team player with a proactive approach Discretion, integrity, and confidentiality in handling guest matters.
• 3. Excellent communication and interpersonal skills Friendly, well-groomed, and professional appearance.