Senior Waiter/ess

Conditions

• Accommodation: accommodation is provided in Jumeirah-managed colleague housing located 15–20 minutes from the hotels. It consists of shared rooms (2 per room) with communal bathrooms. The facility includes swimming pools, a clubhouse, gym, game rooms, 24h supermarket, clinic, dental services, male and female salons, sports arena, 24h coffee shop, and regular community events.
• Transportation: Complimentary transportation is provided via 24-hour shuttle buses between the accommodation and hotels. Occasional buses to nearby shopping malls are also available.
• Employment visa: Provided
• Medical Insurance: Provided
• Tickets : Provided
• Duration of Employment Contract: 2 years
• Meal : Colleagues are entitled to free meals in the staff canteen at the hotel during duty (breakfast, lunch, dinner). The canteen is also open for two coffee breaks and offers a late-night meal for night shift colleagues. Additionally, the accommodation has a cafeteria serving breakfast, lunch, and dinner — also free of charge.
• Salary: 2,300 AED + service charge & tips
• Service Charge & Tips: Service charge is applicable from the second month of joining. It is variable and linked to hotel revenue, typically ranging between AED 1,500 and 2,500 per month, though it may go as high as AED 3,000 or as low as AED 600 during low seasons (e.g., summer). Tips are shared equally within departments and vary depending on the outlet.
• Language allowance: Fluent speakers of Spanish, French, Arabic, Italian, Mandarin, or Russian are eligible for an additional AED 300/month language allowance.
• Working hours & days off: All colleagues (up to supervisory level) work 48 hours per week with 1 hour break daily, and have 1 day off per week. Some F&B roles (especially in all-day dining) may require split shifts or night shifts.

Responsibilities

• 1. Deliver exceptional customer service to ensure a high-quality dining experience. Offer menu advice and upsell food and beverage items when appropriate. Ensure guests feel welcome, attended to, and valued.
• 2. Supervision of Staff: Oversee junior waitstaff during shifts. Allocate sections and tables to servers. Train new team members in service standards, etiquette, and safety procedures.
• 3. Handle complaints or special requests professionally and efficiently. Work closely with the restaurant manager to resolve operational issues.
• 4. Coordinate service flow during busy periods to avoid delays. Help manage reservations and seating plans.
• 5. Liaise between the kitchen, bar, and floor staff to ensure smooth service. Attend pre-shift briefings and communicate daily specials, promotions, or VIP guests.
• 6. Assist with inventory and order supplies. Help with rotas/schedules for waitstaff. Support cash handling and closing procedures. Monitor compliance with hygiene, health, and safety standards.

Requirements

• Experience Minimum 3 years of experience as a waiter/waitress or min 1 year in the relevant position
• English language - advanced + knowledge of additional languages
• Nationality & Language Requirements:
• Russian: Open to fluent speakers from Belarus, Ukraine, Kazakhstan, Romania, etc.
• Spanish: Open to fluent speakers from Argentina, Ecuador, Uruguay, etc.
• French: Arabic nationals fluent in French may be considered.
• Italian: Preference for Italian nationals; Albania and Kosovo may be considered.
• Mandarin: Open only to Chinese nationals.