Assistant Outlet Manager

Conditions

• Accommodation: accommodation is provided in Jumeirah-managed colleague housing located 15–20 minutes from the hotels. It consists of shared rooms (2 per room) with communal bathrooms. The facility includes swimming pools, a clubhouse, gym, game rooms, 24h supermarket, clinic, dental services, male and female salons, sports arena, 24h coffee shop, and regular community events.
• Meal : Colleagues are entitled to free meals in the staff canteen at the hotel during duty (breakfast, lunch, dinner). The canteen is also open for two coffee breaks and offers a late-night meal for night shift colleagues. Additionally, the accommodation has a cafeteria serving breakfast, lunch, and dinner — also free of charge.
• Service Charge & Tips: Service charge is applicable from the second month of joining. It is variable and linked to hotel revenue, typically ranging between AED 1,500 and 2,500 per month, though it may go as high as AED 3,000 or as low as AED 600 during low seasons (e.g., summer). Tips are shared equally within departments and vary depending on the outlet.
• Working hours & days off: All colleagues (up to supervisory level) work 48 hours per week with 1 hour break daily, and have 1 day off per week. Some F&B roles (especially in all-day dining) may require split shifts or night shifts.
• Transportation: Complimentary transportation is provided via 24-hour shuttle buses between the accommodation and hotels. Occasional buses to nearby shopping malls are also available.
• Duration of Employment Contract: 2 years
• Language allowance: Fluent speakers of Spanish, French, Arabic, Italian, Mandarin, or Russian are eligible for an additional AED 300/month language allowance.
• Employment visa: Provided
• Medical Insurance: Provided
• Tickets : Provided
• Salary : 8.000 AED + Service charge +Tips

Responsibilities

• 1. Supervise daily front-of-house operations and support staff during service. Assist in hiring, training, and evaluating outlet staff.
• 2. Monitor team performance and ensure adherence to service standards. Motivate and coach team members to ensure a high level of morale and productivity.
• 3. Ensure excellent guest experiences through prompt, friendly, and personalized service. Address customer concerns or complaints efficiently and professionally. Monitor service flow and guest satisfaction throughout the outlet.
• 4. Monitor usage, minimize waste, and report low stock to Outlet Manager. Help place orders or liaise with suppliers when necessary.
• 5. Conduct on-the-job training for new hires and junior staff. Support career growth of team members by identifying development needs.

Requirements

• 1. Degree or diploma in Hospitality Management or a related field (preferred). Food safety & hygiene certification (mandatory in most regions).
• 2. Certifications in leadership, customer service, or beverage management are an advantage. Experience 2–4 years of experience in F&B service, with at least 1 year in a supervisory role. Experience in managing front-of-house service operations.
• 3. Solid understanding of food and beverage operations and service standards. Ability to handle scheduling, stock control, and shift reports. Familiarity with restaurant metrics (e.g., cover count, average check, wastage)
• 4. Strong leadership and staff supervision capabilities. Excellent guest service and conflict resolution skills.