F&B Team Leader

Conditions

• Accommodation: accommodation is provided in Jumeirah-managed colleague housing located 15–20 minutes from the hotels. It consists of shared rooms (2 per room) with communal bathrooms. The facility includes swimming pools, a clubhouse, gym, game rooms, 24h supermarket, clinic, dental services, male and female salons, sports arena, 24h coffee shop, and regular community events.
• Employment visa: Provided
• Medical Insurance: Provided
• Tickets : Provided
• Meal : Colleagues are entitled to free meals in the staff canteen at the hotel during duty (breakfast, lunch, dinner). The canteen is also open for two coffee breaks and offers a late-night meal for night shift colleagues. Additionally, the accommodation has a cafeteria serving breakfast, lunch, and dinner — also free of charge.
• Service Charge & Tips: Service charge is applicable from the second month of joining. It is variable and linked to hotel revenue, typically ranging between AED 1,500 and 2,500 per month, though it may go as high as AED 3,000 or as low as AED 600 during low seasons (e.g., summer). Tips are shared equally within departments and vary depending on the outlet.
• Working hours & days off: All colleagues (up to supervisory level) work 48 hours per week with 1 hour break daily, and have 1 day off per week. Some F&B roles (especially in all-day dining) may require split shifts or night shifts.
• Transportation: Complimentary transportation is provided via 24-hour shuttle buses between the accommodation and hotels. Occasional buses to nearby shopping malls are also available.
• Duration of Employment Contract: 2 years
• Language allowance: Fluent speakers of Spanish, French, Arabic, Italian, Mandarin, or Russian are eligible for an additional AED 300/month language allowance.
• Salary: 3000 AED + language allowance + Service charge +Tips

Responsibilities

• 1. Provide on-the-job training and coaching to maintain high standards.
• 2. Ensure that guests receive outstanding, efficient, and personalized service. Handle guest complaints or special requests with professionalism. Uphold service standards and brand expectations at all times.
• 3. Ensure smooth flow of service between kitchen, bar, and floor staff .
• 4. Track and report service issues, customer feedback, or incidents.

Requirements

• 1. Hospitality or F&B management qualification (preferred).
• 2. Additional training in customer service or leadership is an advantage.
• 3. Proven track record in a supervisory or senior service role. Experience managing front-of-house service teams
• 4. Excellent customer service and conflict resolution abilities. Solid understanding of F&B operations, sequence of service, and menu knowledge.