F&B Guest Relations Executive (Hostess)

Conditions

• Accommodation : accommodation is provided in Jumeirah-managed colleague housing located 15–20 minutes from the hotels. It consists of shared rooms (2 per room) with communal bathrooms. The facility includes swimming pools, a clubhouse, gym, game rooms, 24h supermarket, clinic, dental services, male and female salons, sports arena, 24h coffee shop, and regular community events.
• Meal : Colleagues are entitled to free meals in the staff canteen at the hotel during duty (breakfast, lunch, dinner). The canteen is also open for two coffee breaks and offers a late-night meal for night shift colleagues. Additionally, the accommodation has a cafeteria serving breakfast, lunch, and dinner — also free of charge.
• Service Charge & Tips: Service charge is applicable from the second month of joining. It is variable and linked to hotel revenue, typically ranging between AED 1,500 and 2,500 per month, though it may go as high as AED 3,000 or as low as AED 600 during low seasons (e.g., summer). Tips are shared equally within departments and vary depending on the outlet.
• Working hours & days off: All colleagues (up to supervisory level) work 48 hours per week with 1 hour break daily, and have 1 day off per week. Some F&B roles (especially in all-day dining) may require split shifts or night shifts.
• Transportation: Complimentary transportation is provided via 24-hour shuttle buses between the accommodation and hotels. Occasional buses to nearby shopping malls are also available.
• Duration of Employment Contract: 2 years
• Language allowance: Fluent speakers of Spanish, French, Arabic, Italian, Mandarin, or Russian are eligible for an additional AED 300/month language allowance.
• Employment visa: Provided
• Medical Insurance: Provided
• Tickets : Provided

Responsibilities

• 1. Greet guests warmly upon arrival and provide a luxurious first impression. Escort guests to their tables, ensuring they are comfortable and satisfied with their seating arrangements.
• 2. Manage table reservations and walk-ins, optimizing seating capacity. Personalize guest interactions by remembering preferences and special requests.
• 3. Assist in providing menu recommendations and explaining signature dishes or specials. Handle guest inquiries, complaints, and special requests with professionalism. Maintain and manage the restaurant’s reservation system, ensuring smooth operations. Communicate guest preferences and VIP arrivals to the restaurant team. Work closely with the service team to ensure timely table turnover and seamless service. Ensure the reception area is impeccably clean and presentable at all times. Oversee restaurant ambiance, including lighting, music, and overall guest comfort.
• 4. Ensure menus, promotional materials, and décor align with luxury branding. Liaise with servers, bartenders, and kitchen staff to coordinate seating and service flow. Assist with special events, private dining, or VIP experiences. Maintain knowledge of hotel offerings, promotions, and special menus to inform guests.

Requirements

• 1. Previous experience as a hostess or in a guest-facing role within a fine dining restaurant or luxury hotel.
• 2. Familiarity with reservation systems (e.g., OpenTable, SevenRooms, Resy) is preferred. Exceptional communication skills in English.
• 3. Strong interpersonal skills to provide a warm, welcoming, and engaging guest experience.
• 4. Well-groomed, professional appearance, adhering to luxury hospitality standards. Customer service excellence, with the ability to anticipate and fulfill guest needs.