Conditions
- Duration of Employment Contract : 2 years
- Accommodation : comfortable free single accommodation is provided
-
Transportation:
provided - Medical Insurance: provided
- Public holidays: 11 days per year
-
Meal:
free duty meal
- Benefit: wage of 21 days gratuity end of service per year
- Benefit: 50% F&B Discount, 30% Spa Discount
- Benefit : Free learning courses, many more other benefits within Minor Worldwid
Transportation:
provided
Meal:
free duty mealResponsibilities
- Welcoming Guests: Greet and ensure guests feel valued and appreciated upon arrival.
- Addressing Guest Concerns: Handle complaints, feedback, and special requests promptly and effectively.
- Coordinating Services: Liaise with departments (e.g., housekeeping, food & beverage) to ensure smooth guest experiences.
- Managing Reservations: Assist with bookings, special arrangements, and VIP services.
- Monitoring Guest Satisfaction: Conduct follow-ups and maintain feedback records to improve services.
- Promoting Hotel Services: Introduce guests to available amenities, promotions, and packages.
- Training Staff: Guide team members on maintaining high-quality guest service standards.
Requirements
- Experience: Proven experience in hospitality or customer service, preferably in a managerial role.
- Education: Degree in Hospitality Management or a related field.
- Communication Skills: Excellent verbal and written communication, with a friendly and approachable demeanor.
- Problem-Solving Abilities: Strong conflict resolution and decision-making skills.
- Language Proficiency: Fluency in multiple languages is often an advantage.
- Customer-Oriented Mindset: Passion for delivering exceptional guest experiences.
- Technical Skills: Familiarity with hotel management software and reservation systems.