Senior Butler

Conditions

• Accommodation: accommodation is provided in Jumeirah-managed colleague housing located 15–20 minutes from the hotels. It consists of shared rooms (2 per room) with communal bathrooms. The facility includes swimming pools, a clubhouse, gym, game rooms, 24h supermarket, clinic, dental services, male and female salons, sports arena, 24h coffee shop, and regular community events.
• Employment visa: Provided
• Medical Insurance: Provided
• Tickets : Provided
• Meal : Colleagues are entitled to free meals in the staff canteen at the hotel during duty (breakfast, lunch, dinner). The canteen is also open for two coffee breaks and offers a late-night meal for night shift colleagues. Additionally, the accommodation has a cafeteria serving breakfast, lunch, and dinner — also free of charge.
• Service Charge & Tips: Service charge is applicable from the second month of joining. It is variable and linked to hotel revenue, typically ranging between AED 1,500 and 2,500 per month, though it may go as high as AED 3,000 or as low as AED 600 during low seasons (e.g., summer). Tips are shared equally within departments and vary depending on the outlet.
• Working hours & days off: All colleagues (up to supervisory level) work 48 hours per week with 1 hour break daily, and have 1 day off per week. Some F&B roles (especially in all-day dining) may require split shifts or night shifts
• Transportation: Complimentary transportation is provided via 24-hour shuttle buses between the accommodation and hotels. Occasional buses to nearby shopping malls are also available.
• Salary: 3,200 AED + service charge & tips
• Duration of Employment Contract: 2 years
• Language allowance: Fluent speakers of Spanish, French, Arabic, Italian, Mandarin, or Russian are eligible for an additional AED 300/month language allowance.

Responsibilities

• 1. Deliver exceptional, discreet, and anticipatory service to VIP guests and principals. Understand and cater to individual preferences, routines, and special requests. Ensure seamless guest experiences through personalized greetings, room arrangements, and service rituals.
• 2. Supervise daily operations of the residence, suite, or assigned service area. Oversee cleanliness, presentation, and readiness of all guest and common areas. Liaise with housekeeping, maintenance, and kitchen staff to ensure smooth coordination and service flow.
• 3. Lead and train junior butlers, valets, and household staff on service standards, etiquette, and protocols. Schedule, delegate tasks, and monitor staff performance to ensure excellence and consistency. Serve as a role model and uphold the highest professional standards.

Requirements

• 1. High school diploma or equivalent required. Formal training from a recognized hospitality, butler, or household management school (e.g., The British Butler Institute, Starkey International, or similar) strongly preferred. Additional certifications in luxury hospitality, etiquette, or culinary service are a plus
• 2. Minimum 5–7 years of experience in a similar role within luxury hotels, private estates, or royal/VIP households. Proven track record of managing high-profile guests and delivering bespoke service. Experience supervising household or service teams and coordinating across departments.
• 3. Expert knowledge of formal service styles: silver service, butler service, wine pairing, fine dining setup, and protocol. Excellent organizational and multitasking abilities with attention to detail. Advanced knowledge of wardrobe management, garment care, and valet services.