Front Office Agent

Conditions

• Accommodation: Provided
• Transportation: Provided
• Work schedule : Provided
• Visa, med.insurance, airfare: Provided

Responsibilities

• 1. Guest Reception & Registration Greet guests warmly upon arrival and ensure a smooth check-in process. Verify guest reservations, process payments, and assign rooms. Provide guests with hotel information, room details, and keycards. 2. Check-Out & Billing Process guest check-outs efficiently, ensuring accurate billing. Handle cash, credit card transactions, and invoice requests. Address any outstanding charges or concerns before departure.
• 3. Guest Assistance & Concierge Services Respond to guest inquiries regarding hotel services, facilities, and local attractions. Assist guests with special requests, such as transportation, restaurant reservations, or tour bookings. Provide recommendations for dining, entertainment, and shopping. 4. Reservation Management Manage and update room reservations using the hotel's booking system. Ensure accuracy in guest profiles, special requests, and preferences. Coordinate with housekeeping and maintenance to ensure room readiness.
• 5. Communication & Coordination Act as a liaison between guests and other departments (housekeeping, F&B, maintenance). Maintain clear communication to ensure guest needs are met promptly. Relay important information about VIP guests and special requests. 6. Problem Resolution & Guest Satisfaction Address guest complaints and concerns professionally, ensuring a satisfactory resolution. Escalate complex issues to management when necessary. Follow up with guests to ensure their expectations are met.
• 7. Administrative Tasks Maintain accurate records of guest transactions and correspondence. Prepare reports related to occupancy, revenue, and guest feedback. Ensure compliance with hotel policies and security procedures. 8. Brand Representation & Professionalism Uphold the hotel’s service standards and brand image. Maintain a professional appearance and courteous demeanor at all times. Stay updated on hotel promotions, policies, and industry trends.

Requirements

• 1. Education & Experience High school diploma or equivalent (Bachelor’s degree in Hospitality Management or a related field is a plus). Previous experience in front desk, guest services, or customer service roles (preferably in the hospitality industry). Experience with hotel property management systems (PMS) like Opera, Fidelio, or similar is an advantage.
• 2. Skills & Competencies Excellent Communication Skills – Fluent in English (additional languages are a plus). Customer Service Orientation – Friendly, approachable, and committed to delivering exceptional guest experiences. Strong Interpersonal Skills – Ability to interact professionally with guests from diverse backgrounds. Problem-Solving Ability – Ability to handle guest concerns efficiently and calmly. Multitasking & Organizational Skills – Capable of managing multiple tasks in a fast-paced environment. Professional Appearance & Etiquette – Well-groomed, polite, and adheres to the hotel’s dress code.
• 3. Technical Skills Proficiency in hotel management software (Opera, Fidelio, or similar systems). Basic knowledge of Microsoft Office (Word, Excel, Outlook). Ability to operate standard office equipment
• 4. Availability & Flexibility Willingness to work in shifts, including nights, weekends, and holidays. Ability to handle high-pressure situations with a calm and positive attitude.