Villa Hostess

Conditions

• Duration of Employment Contract : 2 years
• Accommodation : comfortable free accommodation is provided
• Transportation: provided
• Medical insurance: provided
• Public holidays: 11 days per year
• Meal : free duty meal
• Benefit: wage of 21 days gratuity end of service per year
• Benefit: 50% F&B Discount, 30% Spa Discount
• Benefit : Free learning courses, many more other benefits within Minor Worldwid

Responsibilities

• Welcoming Guests: Greet villa guests warmly and ensure they feel at home upon arrival.
• Personalized Service: Assist guests with requests, special arrangements, and tailored services.
• Managing Check-ins/Check-outs: Oversee smooth villa check-in and check-out procedures.
• Coordinating Housekeeping: Ensure the villa is clean, organized, and well-maintained throughout the stay.
• Providing Information: Offer recommendations on local attractions, dining, and activities.
• Handling Complaints: Address guest concerns or issues promptly and professionally.
• Stock Management: Monitor and restock villa amenities, ensuring all supplies are available.
• Maintaining Privacy: Respect guest privacy while delivering discreet and attentive service.

Requirements

• Experience: Prior experience in hospitality, customer service, or as a hostess (preferred).
• Communication Skills: Excellent verbal and interpersonal skills, with a friendly and professional demeanor.
• Attention to Detail: Ability to ensure the villa is impeccably maintained and guest needs are met.
• Language Proficiency: Fluency in English; additional languages are a plus.
• Customer-Oriented Attitude: Strong focus on delivering exceptional guest service.
• Organizational Skills: Ability to manage tasks like reservations, guest requests, and inventory efficiently.
• Appearance: Presentable and well-groomed, in line with luxury hospitality standards.