Duty Manager

Conditions

• Accommodation: accommodation is provided in Jumeirah-managed colleague housing located 15–20 minutes from the hotels. It consists of shared rooms (2 per room) with communal bathrooms. The facility includes swimming pools, a clubhouse, gym, game rooms, 24h supermarket, clinic, dental services, male and female salons, sports arena, 24h coffee shop, and regular community events.
• Employment visa: Provided
• Medical Insurance: Provided
• Tickets : Provided
• Meal : Colleagues are entitled to free meals in the staff canteen at the hotel during duty (breakfast, lunch, dinner). The canteen is also open for two coffee breaks and offers a late-night meal for night shift colleagues. Additionally, the accommodation has a cafeteria serving breakfast, lunch, and dinner — also free of charge.
• Service Charge & Tips: Service charge is applicable from the second month of joining. It is variable and linked to hotel revenue, typically ranging between AED 1,500 and 2,500 per month, though it may go as high as AED 3,000 or as low as AED 600 during low seasons (e.g., summer). Tips are shared equally within departments and vary depending on the outlet.
• Working hours & days off: All colleagues (up to supervisory level) work 48 hours per week with 1 hour break daily, and have 1 day off per week. Some F&B roles (especially in all-day dining) may require split shifts or night shifts.
• Transportation: Complimentary transportation is provided via 24-hour shuttle buses between the accommodation and hotels. Occasional buses to nearby shopping malls are also available.
• Duration of Employment Contract: 2 years
• Language allowance: Fluent speakers of Spanish, French, Arabic, Italian, Mandarin, or Russian are eligible for an additional AED 300/month language allowance.
• Salary : 8.000 AED + Service charge +Tips

Responsibilities

• 1. Supervise the daily operations of all departmental employees and facilities to ensure smooth and efficient functioning. Take personal responsibility for maintaining high quality levels in both product and service, ensuring guest satisfaction at all times.
• 2. Provide coaching and counseling to associates, offering support, guidance, and addressing any performance concerns.
• 3. Drive the implementation of all hotel sales and promotional programs. Take personal responsibility for promoting upselling throughout the property.
• 4. Monitor daily arrivals and take appropriate action for any VIPs or special requests. Coordinate with housekeeping, room service, and guest relations to ensure these actions are carried out effectively.

Requirements

• 1. English language pre-intermediate and higher. Expereince of work min 5 years.
• 2. Team player. Communicative. Good skills in selling products. Certificates and diplomas.