Guest Services Assistant

Conditions

• Accommodation: accommodation is provided in Jumeirah-managed colleague housing located 15–20 minutes from the hotels. It consists of shared rooms (2 per room) with communal bathrooms. The facility includes swimming pools, a clubhouse, gym, game rooms, 24h supermarket, clinic, dental services, male and female salons, sports arena, 24h coffee shop, and regular community events.
• Employment visa: Provided
• Medical Insurance: Provided
• Tickets : Provided
• Meal : Colleagues are entitled to free meals in the staff canteen at the hotel during duty (breakfast, lunch, dinner). The canteen is also open for two coffee breaks and offers a late-night meal for night shift colleagues. Additionally, the accommodation has a cafeteria serving breakfast, lunch, and dinner — also free of charge.
• Service Charge & Tips: Service charge is applicable from the second month of joining. It is variable and linked to hotel revenue, typically ranging between AED 1,500 and 2,500 per month, though it may go as high as AED 3,000 or as low as AED 600 during low seasons (e.g., summer). Tips are shared equally within departments and vary depending on the outlet.
• Working hours & days off: All colleagues (up to supervisory level) work 48 hours per week with 1 hour break daily, and have 1 day off per week. Some F&B roles (especially in all-day dining) may require split shifts or night shifts.
• Transportation: Complimentary transportation is provided via 24-hour shuttle buses between the accommodation and hotels. Occasional buses to nearby shopping malls are also available.
• Salary: 1,930 AED + service charge & tips
• Duration of Employment Contract: 2 years
• Language allowance: Fluent speakers of Spanish, French, Arabic, Italian, Mandarin, or Russian are eligible for an additional AED 300/month language allowance.

Responsibilities

• 1. Provide a warm, friendly, and professional welcome. Offer assistance and directions as needed.
• 2. Answer questions via phone, email, or in person. Provide accurate information about services, amenities, and local attractions.
• 3. Assist with registration and departure processes (in hotels or events). Process payments, verify identification, and handle reservations.

Requirements

• 1. Previous customer service experience (1–2 years preferred), especially in hospitality, retail, or front-of-house roles. Experience using booking/reservation systems (e.g., Opera, Fidelio, Salesforce, or CRM tools) is advantageous. On-the-job training is often provided for entry-level candidates.
• 2. Excellent communication skills (both verbal and written). Strong interpersonal and customer service skills. Problem-solving and conflict resolution abilities. Ability to multitask and work under pressure.
• 3. riendly and approachable demeanor. Professional appearance and conduct. Reliable, punctual, and trustworthy.