GCS Coordinator (Guest Communication Services Coordinator)

Conditions

• Salary: Competitive package
• Airfare: Provided
• Accommodation: Provided
• Medical Insurance: Provided

Responsibilities

• Coordinate guest requests with relevant hotel departments Provide professional customer service and ensure guest satisfaction Manage reservations, bookings, and appointment schedules when required
• Maintain accurate guest records and update internal systems Support front office, concierge, and customer service operations Coordinate VIP guest arrangements and special requests
• Strong communication and interpersonal skills Customer service orientation Organizational and multitasking abilities Attention to detail

Requirements

• Previous experience in customer service, front office, reservations, call center, or hospitality operations is preferred Excellent communication and interpersonal skills Strong customer service and problem-solving abilities
• Good organizational and multitasking skills Ability to work under pressure in a fast-paced environment Strong attention to detail and administrative skills
• Experience in hotels, resorts, or luxury hospitality brands Knowledge of Opera PMS or other hotel reservation systems Fluent English communication skills; additional languages are a plus
• uest-oriented mindset Communication and coordination skills Time management and prioritization Emotional intelligence and diplomacy Ability to remain calm under pressure