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Позиция: Card Systems specialist.

Коммерческий банк Катара ищет профессионалов в сфере IT на позицию Card Systems specialist. Работодатель: первый и самый крупный банк частного сектора в Катаре основанный в 1974 году. Он играет важную роль в продвижении инноваций на Ближнем Востоке, в связи с этим была создана дочерняя компания под названием Commercial Innovations Services (CBIS). CBIS разрабатывает операции и технологии для создания перспективных банковских услуг в будущем.

В компании работают представители более 50 национальностей, и мы твердо убеждены в том, что разнообразная рабочая сила играет важную роль в инновациях http://www.cbq.qa/EN/aboutus/Pages/default.aspx)

Guide to Life in Qatar: http://www.lifeinqatar.com/pages/en/section/living.html

Зарплата:  Зарплата высокая, обсуждается в ходе собеседования от 6000$.

Условия:

  • Проживание: предоставляется бесплатно в апартаментах или вилле. Одноместное размещение.
  • Авиаперелет: оплачивается в обе стороны.
  • Официальное трудоустройство. Вылет на работу по рабочей визе.
  • Контракт: на 2 года.
  • Отпуск: ежегодно предоставляется оплачиваемый отпуск на 30 дней.
  • Медицинское страхование: оплачиваются работодателем на весь срок контракта.
  • Вакансия бесплатная!

Требования:

Образование: Bachelor/Master degree in IT, Computer Engineering or Financial studies with IT background.
Опыт работы: Minimum 10 — 20 years working experience.

Обязанности:

Card Systems Support

• Provide efficient support to various debit/credit card management, authorization, settlement and reconciliation systems.
• Take ownership of issues raised by users directly or via other channels. Ensure that these are responded to, and to resolve it or redirect it according to internal teams via escalation procedure.
• Advise other teams within IT on knowledge gathered from the investigation of an issue.
• Collaborate with other teams to ensure that issues are resolved and closed (within SLA) with proper problem analysis, fixing, testing and releases of fixes.
• Take complete ownership in tracking and resolving incidents/issues/changes assigned.
• Monitor the service levels provided by vendors and internal service units for maintenance work and ensure that these are followed-up/tracked.
• To be the point of contact for business users relating to card services provided by IT applications.
• Manage vendors, users and other IT departments throughout the escalation cycle.
• Take part and provide knowhow in new IT applications identification and selection process.

Continuous Improvement

• Contribute directly to developing strategies in improving quality of the application systems.
• Prepare management report and analysis on end user satisfaction/feedback, service performance and system related issues.
• Participate in initiatives for improving client experience and service delivery.
• Participate in ITIL based service Management Processes.
• Detailed documentation of application systems, start/stop, backup/restore, DR setup/switchover procedures, service processes and updating of documentation.

Знания и навыки:

• Good functional knowledge of debit/credit card applications and end-to- end processes. Thorough working knowledge in any end to end debit/credit card managements system (issuing, acquiring, settlement, reconciliation, compliance, EMV, contactless, POS and other regulatory compliances).
• Requirement gathering, system analysis, solution specification and development in Credit/Debit card domain TSYS – PRIME 4.x and FIS – IST 7.x
• EMV Acquiring Visa/MC/Amex/Diners.
• Contactless Acquiring Visa/MC/Maestro.
• EMV/Contactless issuing Visa/MC.
• EMV issuing Diners.
• DCC Acquiring with FEXCO.
• Kiosk Technology.
• ATM, POS, Personalization & MPOS.
• Electronic Cash Registers Integration.
• Project Management.
• Core Process Development.
• Experience in functional/technical leadership.
• Experience in dealing and managing external vendors and business users.
• Self-motivated and ability to work independently. Ability to sustain and persevere in pressurized environment.
• Ability to demonstrate critical thinking, problem/requirement analysis, planning and effective proposals for issue resolution or business change requirement.
• Strong presentation and influencing skills. Good track record in delivering end user support (relationship management) in past experiences.
• Knowledge of relevant IT development tools and databases – C, C++, 4GL, SQL, Oracle, Informix, Java, .Net technologies etc.

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